Senior IT leader with nearly 18 years of experience driving large-scale ERP transformations (Microsoft Dynamics 365 Business Central / NAV), enterprise digital programs, and IT governance across APAC and EMEA. Spearheaded multi-country Dynamics NAV / BC implementations, Power Platform automation initiatives, and cross-regional IT infrastructure programs spanning 10+ countries — consistently delivering measurable outcomes including ~98% SLA adherence, ~20% reduction in incident resolution time, and ~30% elimination of manual processing effort. Adept at aligning technology strategy with business growth, leading culturally diverse teams, and translating complex operational requirements into scalable, compliant enterprise solutions.
02
Certifications
CSM
Certified ScrumMaster®
Scrum Alliance
2024
PM
Project Management Foundations
Budgets, Teams & Communication — Microsoft & LinkedIn
2024
CE
Career Essentials in Project Management
Microsoft & LinkedIn
2024
BI
Power BI — Top Skills
LinkedIn Learning
2021
03
Core Competencies & Technical Skills
ERP & CRM
Dynamics 365 Business CentralDynamics 365 CRMDynamics NAV (v4.0–2016)ERP Lifecycle ManagementMulti-Country RolloutsUAT Governance
Methodologies & Program Mgmt
IT Program & Portfolio MgmtDemand ManagementScope / Budget / Timeline GovernanceRisk MitigationChange ManagementAgile / Scrum
Tools & Software
Power AutomatePower Apps (Canvas)Power BISQL ServerSharePoint OnlineMicrosoft 365
Frameworks — Governance, Risk & Compliance
IT Governance FrameworksSLA / KPI / OLA MgmtIncident & Escalation MgmtData PrivacyIT Asset LifecycleAudit & Compliance
Cross-Functional Team LeadershipExecutive Stakeholder MgmtGlobal IT Ops (APAC & EMEA)Budget Governance (~€215K)
04
Professional Experience
IT Project Manager & MS ERP Consultant (Regional)
Sep 2022 — Present
Dräger India Pvt. Ltd., Mumbai · Global medical & safety technology leader (~€3.4B revenue)
Regional scope — APAC & EMEA
Spearheaded regional IBCM rollout (Power Apps Canvas + Dynamics 365 CRM) across 3 APAC markets (Pacific, Japan, India), onboarding ~100 end users while achieving ~95% IT governance adherence and compressing rollout cycle by ~20% per market.
Eliminated ~25% process redundancies by standardizing COR workflows and automating service contract processing, reducing manual effort by ~30% (~40 hrs/month) and improving service governance compliance by ~30% across 10+ regional stakeholders.
Accelerated cross-regional decision-making cycles by ~25% by designing a structured governance framework across HQ and 3 APAC markets, enabling seamless sequential country deployments with zero rollback incidents.
Engineered a Power Automate–driven sales workflow integrated with Dynamics 365 CRM, reducing manual pipeline tracking effort by ~25% and improving opportunity management governance for sales leadership.
Developed enterprise-level Power BI dashboards for KPI and SLA monitoring, reducing manual reporting consolidation effort by ~30% and enabling data-driven decisions for senior leadership across APAC & EMEA.
Governed a €215K annual IT budget and a 6-member cross-functional team managing 400+ endpoints, servers, network & voice systems, and 10+ vendor contracts, maintaining ~98% SLA adherence and cutting incident resolution time by ~20%.
Reduced audit observations by ~20% by redesigning IT governance controls, deploying secure printing across 150+ users, and strengthening data protection compliance frameworks.
Reduced IT asset holding costs by ~15% through strategic asset standardization and bulk procurement across PAN India and regional operations.
Senior Manager – IT
May 2022 — Sep 2022
Dräger India, Mumbai
PAN India
Represented IT on the Local Management Team, contributing to strategic decision-making and cross-functional alignment with Operations and Finance while governing IT SLAs and local IT budget discipline.
Strengthened compliance posture by reducing audit observations by ~20% through technology redesign and governance improvements; deployed secure printing across 150+ users.
Anchored IT asset lifecycle management and license reporting as a core member of the Data Privacy Team, ensuring full regulatory and statutory compliance.
IT Service Manager
Oct 2014 — Apr 2022
Dräger India, Mumbai
PAN India
Program-managed a multi-phase Microsoft Dynamics NAV upgrade (v4.0 → 2013R2 → 2016) for ~100 users within a ~INR 20L budget, executing end-to-end data migration and UAT governance with zero business disruption at go-live.
Spearheaded an enterprise Power BI implementation deploying 50+ dashboards consumed by 200+ users across Finance and Operations, eliminating ~50 hrs/month of manual Excel-based MIS consolidation.
Directed end-to-end IT infrastructure setup for a new corporate office — network, servers, voice systems, and 400+ end-user environments — on schedule with zero business disruption.
Elevated SLA adherence to ~98% and reduced average incident resolution time by ~20% via structured daily performance monitoring, SLA governance dashboards, and a tiered escalation framework.
Earned Best Employee Appreciation Award (2017) for exceptional program delivery and operational excellence.
IT Executive
Jul 2011 — Oct 2014
Bisleri International Pvt. Ltd., Andheri East · India's largest packaged drinking water brand
PAN India ERP scope
Led Microsoft Dynamics NAV upgrade (v4.0 → 2013R2) across 10+ PAN India locations, training 100+ users on Manufacturing, Finance, Sales, and Purchase modules — delivered within scope and on schedule.
Implemented Budgetary Control modules and Mobility Solutions aligned with operational MIS and NRS reporting, improving budget visibility and field-force productivity.
Earned Best Employee Award (2012) for outstanding project execution and ERP delivery excellence.
ERP Executive
Aug 2010 — Jul 2011
Joseph Leslie Dräger Mfg. (P) Ltd., Mumbai
PAN India
Managed end-to-end ERP implementation and support for PAN India operations, overseeing daily inventory, sales records, and monthly MIS reports to support strategic decision-making.
ERP Executive
Aug 2008 — Aug 2010
Damasy Retail Jewellery Pvt. Ltd., Mumbai
Managed Microsoft Navision 3.7 as Functional Consultant across Finance, Marketing, Sales, and Purchase modules; implemented and supported the POS system and managed vendor relationships.
05
Education
MBA in E-Business
Welingkar's Institute of Management, Mumbai University
2012
B.Com.
M.J. Pancholia's Balbharti College, Mumbai University